Department Highlight: Customer Support

You already know Selectron provides superior solutions that make workflow management smoother, payment processing more accessible, and customer communications faster. Our dedication to our customers extends far beyond solution implementation. When technical issues or questions arise, our team is ready to help, day or night. 

Our support team takes a three-tiered approach to ensure customer satisfaction and solution stability:

Proactive Support
Solutions in our managed services environment are closely monitored 24/7 by automated processes that test availability, database connections, power, etc. In addition, our engineering team actively maintains all software and hardware in our managed services environment, including scheduled maintenance windows for operating system updates, hotfixes, and more. By closely monitoring the environment, our goal is to keep solutions running and address connectivity issues before they even arise.

Reactive Support
If your agency needs to contact us directly with a concern, our team is ready to help. Our customer support team comprises experienced developers skilled at interpreting issues and finding solutions. We understand the mission-critical nature of your solutions, so we pride ourselves on being available to avoid service disruptions.

Consultative Support
Our customers’ needs are unique and drive the solutions we develop. We conduct a needs analysis for each customer to ensure every solution solves the challenges each agency faces. And as your needs change, our goal is to provide that same expertise to evolve our solutions with your business.

Selectron is committed to our customer’s satisfaction, which is grounded in providing top-level support. When you call or email, we want you to expect a timely, friendly response and a determination to respond to any issues.




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